Emergency 911 Call Taker - Critical, Impactful Role

National Public Safety Careers; Moss Point (MS); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Moss Point, MS. The role involves answering emergency and nonemergency lines, validating location details, and entering information into dispatch software.

Training and certification will guide your scope of responsibilities. Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures while communicating clearly with callers and teammates.

Qualifications

• Strong listening and comprehension skills.
• Accurate typing and data entry.
• Clear verbal communication under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker in Moss Point, MS. The role involves answering emergency and nonemergency lines, validating location details, and entering information into dispatch software.

Training and certification will guide your scope of responsibilities. Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures while communicating clearly with callers and teammates.