Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Smithdale (MS); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training and certification

Job summary

Public Safety Dispatch Network in Mississippi seeks a 911 Call Taker to promptly answer emergency calls, verify locations, and document critical information for dispatch personnel. The role may involve rotating shifts and work in a 24/7 environment, depending on staffing needs.

Ideal candidates will have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certification processes will determine when payments and duties adjust.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills beneficial.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training scope.
• Maintain caller privacy and confidentiality.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Mississippi seeks a 911 Call Taker to promptly answer emergency calls, verify locations, and document critical information for dispatch personnel. The role may involve rotating shifts and work in a 24/7 environment, depending on staffing needs.

Ideal candidates will have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certification processes will determine when payments and duties adjust.