Emergency 911 Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Prairie (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for Prairie, MS. You will handle emergency and nonemergency lines, verify locations, and document caller information for dispatch coordination.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills. Training will cover procedures, certifications, and on-call scheduling may apply. This role typically requires on-site work and adherence to shift rotations.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and clear verbal communication are essential.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for Prairie, MS. You will handle emergency and nonemergency lines, verify locations, and document caller information for dispatch coordination.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills. Training will cover procedures, certifications, and on-call scheduling may apply. This role typically requires on-site work and adherence to shift rotations.