Emergency Communications Operator (911) – Rotating Shifts

National Public Safety Careers; Iuka (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking a Call Taker for an emergency communications agency in Iuka, MS. Responsibilities include handling 911 and nonemergency lines, confirming locations, and entering data into dispatch systems.

The role requires strong listening and communication skills, with the ability to follow structured procedures. Applicants may have prior customer service, telephone support, or public safety experience, though dispatch experience is not always required.

Qualifications

• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety

Dispatch experience

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a Call Taker for an emergency communications agency in Iuka, MS. Responsibilities include handling 911 and nonemergency lines, confirming locations, and entering data into dispatch systems.

The role requires strong listening and communication skills, with the ability to follow structured procedures. Applicants may have prior customer service, telephone support, or public safety experience, though dispatch experience is not always required.