Emergency Call Taker – Start a Vital Public-Safety Career

National Public Safety Careers; Silver Creek (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Silver Creek, MS. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software. Training covers essential procedures and certifications.

Candidates with strong listening and typing skills and a high school diploma are preferred. Typical shifts may include rotating hours, nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Strong listening, typing accuracy, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm location and caller contact information.
• Use approved questions to determine nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training scope.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Silver Creek, MS. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software. Training covers essential procedures and certifications.

Candidates with strong listening and typing skills and a high school diploma are preferred. Typical shifts may include rotating hours, nights, weekends, holidays, and overtime as needed.