Emergency Call Taker (24/7) - Start a Public Safety Role

Regional 911 Intake Solutions; Pheba (MS); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mississippi is seeking a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical details for dispatch. The role emphasizes following scripted questions, accuracy in data entry, and prompt information forwarding to responders.

Ideal candidates will bring strong listening, typing, and communication skills, with the ability to work within structured procedures and training. Benefits and schedule vary by appointment type.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may help but is not required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Mississippi is seeking a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical details for dispatch. The role emphasizes following scripted questions, accuracy in data entry, and prompt information forwarding to responders.

Ideal candidates will bring strong listening, typing, and communication skills, with the ability to work within structured procedures and training. Benefits and schedule vary by appointment type.