Emergency Communications Specialist: 24/7 911 Call Taker

Public Safety Dispatch Network; Coila (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Coila, MS seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident details, and document information for response teams, ensuring rapid and accurate dispatch.

Roles may require rotating shifts in a 24/7 operation with training and certification timelines. A high school diploma is commonly required; strong listening, typing, and clear verbal communication are essential.

Qualifications

• Experience in customer service or communications preferred.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Job description

Public Safety Dispatch Network in Coila, MS seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident details, and document information for response teams, ensuring rapid and accurate dispatch.

Roles may require rotating shifts in a 24/7 operation with training and certification timelines. A high school diploma is commonly required; strong listening, typing, and clear verbal communication are essential.