Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Ararat (NC); On-site; USD 35,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ararat, NC. The role involves answering emergency and nonemergency lines, confirming incident locations, and entering data into dispatch software.

Training and certifications govern the provision of pre-arrival instructions and access to required resources. Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• Requires a high school diploma or equivalent; customer service or dispatch experience helpful.
• Strong listening, typing, and clear verbal communication required; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification limits.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ararat, NC. The role involves answering emergency and nonemergency lines, confirming incident locations, and entering data into dispatch software.

Training and certifications govern the provision of pre-arrival instructions and access to required resources. Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.