911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; North Carolina; Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking a 911 Call Taker to join a public safety communications center in Shannon, NC. This on-site role involves taking emergency and non-emergency calls, verifying locations, and documenting critical information for rapid response.

You will operate in a fast-paced environment, work with approved procedures, and collaborate with dispatch teams while maintaining caller privacy and accuracy in data entry.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening, typing, and verbal communication.
• Ability to follow structured procedures under pressure.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch when needed.
• Provide pre-arrival instructions within training scope.

Connaissances

Active listening

Clear communication

Typing accuracy

Procedural follow-through

Empathy

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

National Public Safety Careers is seeking a 911 Call Taker to join a public safety communications center in Shannon, NC. This on-site role involves taking emergency and non-emergency calls, verifying locations, and documenting critical information for rapid response.

You will operate in a fast-paced environment, work with approved procedures, and collaborate with dispatch teams while maintaining caller privacy and accuracy in data entry.