911 Emergency Communications Operator — 24/7 Shifts

National Public Safety Careers; Council (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker roles in Council, NC. Duties include taking emergency and nonemergency calls, confirming locations, and documenting information to coordinate responses.

Training and certification are required to perform pre-arrival instructions and support dispatch operations. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, but some vacancies may accept

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker roles in Council, NC. Duties include taking emergency and nonemergency calls, confirming locations, and documenting information to coordinate responses.

Training and certification are required to perform pre-arrival instructions and support dispatch operations. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, but some vacancies may accept