Emergency Communications Specialist - 24/7 Dispatch

National Public Safety Careers; Laurel Hill (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Laurel Hill, NC. The role involves taking emergency calls, confirming locations, and documenting information for dispatch coordination.

Successful candidates typically hold a high school diploma and possess strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certifications will follow hiring.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and good typing speed are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.

Skills

Active listening

Typing speed

Clear communication

Customer service

Disaster awareness

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Laurel Hill, NC. The role involves taking emergency calls, confirming locations, and documenting information for dispatch coordination.

Successful candidates typically hold a high school diploma and possess strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certifications will follow hiring.