Emergency Communications Operator — 911 Support

Regional 911 Intake Solutions; South Elgin (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in South Elgin, IL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch coordination.

Successful candidates will possess strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required trainings and certifications as part of the role.

Qualifications

• Strong listening comprehension is required.
• Accurate typing skills are necessary.
• Clear verbal communication is essential.
• Ability to follow structured procedures as part of call-taking.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Accurate typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in South Elgin, IL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch coordination.

Successful candidates will possess strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required trainings and certifications as part of the role.