Emergency Call Taker & Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Forsyth (IL); Presencial; USD 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Forsyth, IL to handle incoming emergency calls, verify locations and contact details, and collect essential information for dispatch teams.

The role requires strong listening skills, precise typing, and clear communication, with adherence to established procedures and training. Shifts may include nights and weekends, with access to training and certifications where applicable.

Qualificações

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Accurate typing

Clear verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Forsyth, IL to handle incoming emergency calls, verify locations and contact details, and collect essential information for dispatch teams.

The role requires strong listening skills, precise typing, and clear communication, with adherence to established procedures and training. Shifts may include nights and weekends, with access to training and certifications where applicable.