Emergency Call Taker - First-Response Communicator

Regional 911 Intake Solutions; Fairview (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Fairview, IL, seeks dedicated 911 Call Takers to promptly respond to emergency calls, confirm locations, and document critical details for responders.

You will work with core dispatch protocols, utilize call-processing software, and maintain composure while gathering essential information. Training and certification will follow employment; rotating shifts may apply.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety exposure is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Fairview, IL, seeks dedicated 911 Call Takers to promptly respond to emergency calls, confirm locations, and document critical details for responders.

You will work with core dispatch protocols, utilize call-processing software, and maintain composure while gathering essential information. Training and certification will follow employment; rotating shifts may apply.