911 Call Taker – Emergency Communications Specialist (24/7)

National Public Safety Careers; Foreman (AR); Presencial; USD 28 000 - 42 000; Tempo integral

Resumo da oferta

National Public Safety Careers is assisting Foreman, AR with 911 Call Taker opportunities. The role centers on handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Ideal candidates will have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training, certification, and potential assessments are required as part of the process.

Qualificações

• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and guidelines as part of call-taking.
• Minimum scores in assessments determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers is assisting Foreman, AR with 911 Call Taker opportunities. The role centers on handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Ideal candidates will have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training, certification, and potential assessments are required as part of the process.