Emergency Communications Operator

National Public Safety Careers; Autryville (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a dedicated 911 Call Taker to join our emergency communications team in Autryville, NC. You will answer incoming calls, verify locations, and document details in dispatch software, following strict procedures to support responders.

This role may require rotating shifts and overtime. Applicants should have a high school diploma or GED and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or GED required.
• Strong listening and communication skills essential.
• Ability to type accurately and follow structured procedures.
• Previous customer service or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking a dedicated 911 Call Taker to join our emergency communications team in Autryville, NC. You will answer incoming calls, verify locations, and document details in dispatch software, following strict procedures to support responders.

This role may require rotating shifts and overtime. Applicants should have a high school diploma or GED and strong listening, typing, and verbal communication skills.