Emergency Communications Specialist (911)

Regional 911 Intake Solutions; Newburgh Heights (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Newbury, OH seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller details, and document data for dispatch coordination. Training ensures proper procedures and safety protocols.

Ideal candidates have strong listening and typing skills, clear communication, and the ability to follow structured guidelines in a fast-paced environment with rotating shifts. 24/7 coverage is common.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Newbury, OH seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller details, and document data for dispatch coordination. Training ensures proper procedures and safety protocols.

Ideal candidates have strong listening and typing skills, clear communication, and the ability to follow structured guidelines in a fast-paced environment with rotating shifts. 24/7 coverage is common.