911 Emergency Communications Specialist (24/7 Shifts)

Regional 911 Intake Solutions; East Enterprise (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in East Enterprise, IN seeks a dedicated 911 Call Taker. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch software to support rapid response.

Candidates should have a high school diploma or GED, strong listening and typing skills, and clear communication. Training, certifications, and background checks are required for employment.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or dispatch experience may help.
• Ability to follow structured procedures and learn required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in East Enterprise, IN seeks a dedicated 911 Call Taker. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch software to support rapid response.

Candidates should have a high school diploma or GED, strong listening and typing skills, and clear communication. Training, certifications, and background checks are required for employment.