Emergency Communications Specialist

Regional 911 Intake Solutions; Arjay (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement contributions

Job summary

Regional 911 Intake Solutions in Arjay, KY seeks an attentive 911 Call Taker to assist callers, verify locations, and document incident information. The role emphasizes precise data entry, calm communication, and adherence to procedures in a fast-paced environment.

Candidates should have strong listening and typing skills, prior customer service or public safety exposure is a plus, and the position may involve shift work to cover 24/7 operations.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or public safety experience is helpful.
• Ability to follow structured procedures and respond calmly under pressure.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and type of incident.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential guidance and instructions.
• Utilize language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing system

Job description

Regional 911 Intake Solutions in Arjay, KY seeks an attentive 911 Call Taker to assist callers, verify locations, and document incident information. The role emphasizes precise data entry, calm communication, and adherence to procedures in a fast-paced environment.

Candidates should have strong listening and typing skills, prior customer service or public safety exposure is a plus, and the position may involve shift work to cover 24/7 operations.