911 Call Taker — Life-Saving Communications, Flexible Shifts

Regional 911 Intake Solutions; Independence (KY); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions seeks qualified individuals for 911 Call Taker roles in Independence, KY. The job involves answering emergency and non-emergency lines, confirming locations and contact data, and entering details into dispatch software.

Training and certification are required to provide pre-arrival guidance as needed. Applicants should have strong listening, typing, and communication skills, with a willingness to work rotating shifts including nights, weekends, and holidays,

Qualifications

• Experience in customer service or call-support is helpful but not required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Customer service

Typing

Listening

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks qualified individuals for 911 Call Taker roles in Independence, KY. The job involves answering emergency and non-emergency lines, confirming locations and contact data, and entering details into dispatch software.

Training and certification are required to provide pre-arrival guidance as needed. Applicants should have strong listening, typing, and communication skills, with a willingness to work rotating shifts including nights, weekends, and holidays,