Emergency Communications Specialist (911) – 24/7 Dispatch

Public Safety Dispatch Network; Howells (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Howells, Nebraska is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

This role may involve rotating shifts, nights, weekends, and overtime to cover 24/7 operations. A high school diploma is required, with customer service or public safety experience helpful but not always necessary.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Howells, Nebraska is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

This role may involve rotating shifts, nights, weekends, and overtime to cover 24/7 operations. A high school diploma is required, with customer service or public safety experience helpful but not always necessary.