Emergency Communications Operator - 911 Call Taker (24/7)

Public Safety Dispatch Network; Humboldt (NE); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Humboldt, NE is recruiting for 911 Call Takers. The role involves taking emergency and non-emergency calls, verifying locations and caller information, and entering data into dispatch software. Training, certifications, and access to language resources are provided.

Applicants should have a high school diploma or equivalent. The position may require rotating shifts and meeting agency screening and background checks.

Qualifications

• Requires ability to listen well, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Humboldt, NE is recruiting for 911 Call Takers. The role involves taking emergency and non-emergency calls, verifying locations and caller information, and entering data into dispatch software. Training, certifications, and access to language resources are provided.

Applicants should have a high school diploma or equivalent. The position may require rotating shifts and meeting agency screening and background checks.