911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Meadow Grove (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Meadow Grove, Nebraska seeks 911 Call Takers to work in our emergency communications center. You will listen to callers, ask focused questions, confirm incident location, and document information for dispatch teams. A high school diploma or equivalent is commonly required; some vacancies train on the job.

Shifts may include nights, weekends, and holidays. Benefits typically include health insurance, retirement contributions, paid leave, and ongoing training.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Meadow Grove, Nebraska seeks 911 Call Takers to work in our emergency communications center. You will listen to callers, ask focused questions, confirm incident location, and document information for dispatch teams. A high school diploma or equivalent is commonly required; some vacancies train on the job.

Shifts may include nights, weekends, and holidays. Benefits typically include health insurance, retirement contributions, paid leave, and ongoing training.