911 Call Taker & Dispatcher — 24/7 Emergency Support

Public Safety Dispatch Network; Cody (NE); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Cody, Nebraska, is seeking a reliable 911 Call Taker to be the first point of contact for emergencies. This role involves answering calls, verifying locations, and recording incident details to support dispatch operations.

Candidates should have a high school diploma or GED, strong listening skills, and accurate typing. Training and certification accompany this position, with potential rotating shifts based on staffing needs.

Qualifications

• Applicants should have a high school diploma or equivalent.
• Experience in customer service helpful, dispatch not required.
• Strong listening and typing skills and clear communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Cody, Nebraska, is seeking a reliable 911 Call Taker to be the first point of contact for emergencies. This role involves answering calls, verifying locations, and recording incident details to support dispatch operations.

Candidates should have a high school diploma or GED, strong listening skills, and accurate typing. Training and certification accompany this position, with potential rotating shifts based on staffing needs.