Emergency Call Taker – 24/7 Public Safety Support

Public Safety Dispatch Network; Tilden (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Tilden, NE. The role involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training and certification are required, with shifts that may include nights and overtime as needed.

Applicants should have a high school diploma or equivalent, with prior customer service experience helpful. Background checks and assessments are part of the process, with pay details provided in the official

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or telephone support experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Tilden, NE. The role involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training and certification are required, with shifts that may include nights and overtime as needed.

Applicants should have a high school diploma or equivalent, with prior customer service experience helpful. Background checks and assessments are part of the process, with pay details provided in the official