Emergency Communications Call Taker (24/7)

Public Safety Dispatch Network; Oakdale (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Oakdale, NE seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, and document details for responders.

The role may involve rotating shifts, training, and working with dispatch teams. Strong listening, typing accuracy, and clear communication are essential.

Applicants with a high school diploma and customer service experience are encouraged; prior dispatch experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Uptake of customer service skills and the ability to type accurately.
• Experience in public safety or dispatch beneficial but not required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and callback information.
• Ask questions to determine urgency and document details.
• Enter data into dispatch software and forward information promptly.
• Provide pre-arrival instructions within training.

Skills

Typing

Active listening

Verbal communication

Customer service

Multitasking

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Oakdale, NE seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, and document details for responders.

The role may involve rotating shifts, training, and working with dispatch teams. Strong listening, typing accuracy, and clear communication are essential.

Applicants with a high school diploma and customer service experience are encouraged; prior dispatch experience is a plus.