911 Emergency Communications Specialist

Public Safety Dispatch Network; Colon (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Colon, NE seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questions to assess urgency and enter data into dispatch software, supporting operators and field units.

Candidates should have strong listening and verbal communication skills, with a high school diploma. Training will include call-taking and certification prerequisites, with evolving scheduling and

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful but not mandatory.
• Able to follow structured procedures and use listening comprehension skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Active listening

Verbal communication

Education

High School Diploma or GED

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Colon, NE seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questions to assess urgency and enter data into dispatch software, supporting operators and field units.

Candidates should have strong listening and verbal communication skills, with a high school diploma. Training will include call-taking and certification prerequisites, with evolving scheduling and