Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Wymore (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Wymore, NE seeks 911 Call Takers to begin with primary responsibility for handling emergency and non-emergency lines. You will verify incident details, collect caller information, and input data into dispatch systems.

Effective listening and typing are required, with clear communication throughout the call process. The role supports a structured training path, and eligibility includes a high school diploma.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are important.
• Clear verbal communication is essential for dispatch operations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Provide language-access and accessibility resources when needed.
• Offer pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Wymore, NE seeks 911 Call Takers to begin with primary responsibility for handling emergency and non-emergency lines. You will verify incident details, collect caller information, and input data into dispatch systems.

Effective listening and typing are required, with clear communication throughout the call process. The role supports a structured training path, and eligibility includes a high school diploma.