Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Halsey (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Halsey, NE seeks 911 Call Takers to be the first point of contact for emergencies. You will collect essential information, confirm locations, and document details for responders, while working in a fast-paced environment and handling both call-taking and dispatch duties where needed.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide instructions within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Customer service

Education

High School Diploma or Equivalent

Job description

Public Safety Dispatch Network in Halsey, NE seeks 911 Call Takers to be the first point of contact for emergencies. You will collect essential information, confirm locations, and document details for responders, while working in a fast-paced environment and handling both call-taking and dispatch duties where needed.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.