Emergency Communications Operator - 911 Call Taker

Public Safety Dispatch Network; Du Bois (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

The Public Safety Dispatch Network is recruiting 911 Call Takers for the Du Bois, NE area. You will listen to callers, ask focused questions to determine urgency, confirm incident location, and record details in dispatch software to support responders.

Candidates typically have a high school diploma and strong listening, typing speed, and clear verbal communication. Prior customer service or public safety experience is helpful, though some vacancies may train newcomers.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, telephone support, or public safety experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network is recruiting 911 Call Takers for the Du Bois, NE area. You will listen to callers, ask focused questions to determine urgency, confirm incident location, and record details in dispatch software to support responders.

Candidates typically have a high school diploma and strong listening, typing speed, and clear verbal communication. Prior customer service or public safety experience is helpful, though some vacancies may train newcomers.