Emergency Call Taker: Launch a Critical Service Career

Public Safety Dispatch Network; Mitchell (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Mitchell, NE is hiring 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and support dispatch colleagues.

The role may involve shift work including nights, weekends, and overtime. A high school diploma or equivalent is required, with strong listening, typing and clear communication. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Mitchell, NE is hiring 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and support dispatch colleagues.

The role may involve shift work including nights, weekends, and overtime. A high school diploma or equivalent is required, with strong listening, typing and clear communication. Training and certifications will be provided.