Emergency Communications Specialist — 24/7 Shifts

Public Safety Dispatch Network; Redding (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Montgomery Creek, CA seeks a 911 Call Taker to answer emergency lines, verify locations, and relay essential details to responders. The role requires careful listening, accurate typing, and following scripted procedures.

Candidates should have a high school diploma or equivalent; some related public safety or customer service experience is helpful, and training will cover call taking and certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Montgomery Creek, CA seeks a 911 Call Taker to answer emergency lines, verify locations, and relay essential details to responders. The role requires careful listening, accurate typing, and following scripted procedures.

Candidates should have a high school diploma or equivalent; some related public safety or customer service experience is helpful, and training will cover call taking and certifications.