911 Emergency Communications Specialist (24/7 Shifts)

Public Safety Dispatch Network; North Grafton (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network is seeking a candidate to handle 911 call-taking and related dispatch tasks in a high-stakes environment. You will verify caller information, determine urgency, and document details in dispatch software, contributing to rapid incident response and public safety outcomes.

The role emphasizes strong listening and communication skills, accuracy in typing, and strict adherence to procedures learned through training and certification.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication expected.
• Ability to follow structured procedures and adapt to training requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking a candidate to handle 911 call-taking and related dispatch tasks in a high-stakes environment. You will verify caller information, determine urgency, and document details in dispatch software, contributing to rapid incident response and public safety outcomes.

The role emphasizes strong listening and communication skills, accuracy in typing, and strict adherence to procedures learned through training and certification.