Emergency Communications Specialist - 24/7 Call Taker

National Public Safety Careers; Sacramento (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

On-site training

Job summary

National Public Safety Careers seeks skilled 911 Call Takers in Alta, CA to respond to emergencies by gathering essential information and coordinating with dispatch teams. You will document details, prioritize incidents, and support responders with clear, concise communication.

The role emphasizes accurate data entry, listening skills, and the ability to follow structured procedures in a fast-paced environment. Training and certification are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills.
• Ability to follow structured procedures under stress.
• Typing speed of at least 40–60 WPM is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and caller information.
• Enter data into call-processing software.
• Coordinate with dispatch teams as needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Clear communication

Typing speed 60+ WPM

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Emergency communications systems

Job description

National Public Safety Careers seeks skilled 911 Call Takers in Alta, CA to respond to emergencies by gathering essential information and coordinating with dispatch teams. You will document details, prioritize incidents, and support responders with clear, concise communication.

The role emphasizes accurate data entry, listening skills, and the ability to follow structured procedures in a fast-paced environment. Training and certification are required.