911 Call Taker & Emergency Communications Specialist

Public Safety Dispatch Network; Coyote Wells (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in California seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify location, collect caller data, and document details for responders.

Applicants typically need a high school diploma, strong listening, accurate typing, and clear communication. Training and certifications may be required; shifts can include nights, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or equivalent typically required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Active listening

Typing accuracy

Clear communication

Customer service

Information gathering

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in California seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify location, collect caller data, and document details for responders.

Applicants typically need a high school diploma, strong listening, accurate typing, and clear communication. Training and certifications may be required; shifts can include nights, weekends, and overtime depending on staffing.