911 Call Taker - Emergency Communications Specialist (24/7)

Public Safety Dispatch Network; Redding (CA); On-site; USD 40,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network in Redding, CA seeks 911 Call Takers to handle emergency and non-emergency calls, verify locations, and relay critical information to dispatch teams. Training is provided for required procedures and certifications.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured processes. Shifts may include nights, weekends, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Redding, CA seeks 911 Call Takers to handle emergency and non-emergency calls, verify locations, and relay critical information to dispatch teams. Training is provided for required procedures and certifications.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured processes. Shifts may include nights, weekends, and overtime as needed.