Emergency Communications Call Taker - 24/7 Shifts

Public Safety Dispatch Network; Weymouth Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency lines in a fast-paced environment. You will verify locations, gather caller information, and document details in dispatch software to support responders.

Training, strict procedures, and ongoing assessments ensure accuracy and safety. Qualifications include a high school diploma and strong listening and typing skills, plus the ability to work rotating shifts in a public safety setting.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing speed, and clear communication are essential.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to dispatch functions.
• Assist distressed callers with essential instructions within training.
• Use language-access resources when needed.
• Complete required screenings and certifications.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency lines in a fast-paced environment. You will verify locations, gather caller information, and document details in dispatch software to support responders.

Training, strict procedures, and ongoing assessments ensure accuracy and safety. Qualifications include a high school diploma and strong listening and typing skills, plus the ability to work rotating shifts in a public safety setting.