Emergency Call Taker - Launch a 24/7 Public Safety Career

Public Safety Dispatch Network; Cameron Park (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network in Shingle Springs, CA seeks 911 Call Takers to be the first point of contact in emergencies, asking focused questions, confirming locations and callback information, and documenting details for responders.

This role may involve rotating shifts and 24/7 operations. A high school diploma or equivalent is required, with strong listening, accurate typing, and clear verbal communication essential for success.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills required.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Shingle Springs, CA seeks 911 Call Takers to be the first point of contact in emergencies, asking focused questions, confirming locations and callback information, and documenting details for responders.

This role may involve rotating shifts and 24/7 operations. A high school diploma or equivalent is required, with strong listening, accurate typing, and clear verbal communication essential for success.