Now Hiring: Emergency Call Taker — 24/7 Shift Roles

Public Safety Dispatch Network; Corning (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Corning, CA seeks 911 Call Takers to be the first point of contact for emergency callers. You will gather essential information, verify locations, and document details for responders.

Role may involve rotating shifts in a 24-hour center, with training and certifications required. A high school diploma and strong listening and typing skills are essential. This position supports quick, accurate communication in critical situations.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or phone support experience is helpful.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide instructions within training and certification guidelines.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Corning, CA seeks 911 Call Takers to be the first point of contact for emergency callers. You will gather essential information, verify locations, and document details for responders.

Role may involve rotating shifts in a 24-hour center, with training and certifications required. A high school diploma and strong listening and typing skills are essential. This position supports quick, accurate communication in critical situations.