911 Call Taker — Critical Emergency Communications (24/7)

Public Safety Dispatch Network; Jolon (CA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in California is seeking dedicated 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details for response teams. Training is provided to ensure accurate procedures and compliance.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. This role may require rotating shifts and adherence to certification requirements.

Qualifications

• High school diploma or equivalent required; experience in customer service or public safety is helpful.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in California is seeking dedicated 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details for response teams. Training is provided to ensure accurate procedures and compliance.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. This role may require rotating shifts and adherence to certification requirements.