Emergency Communications Specialist: 911 Call Taker (24/7)

Public Safety Dispatch Network; California Hot Springs (CA); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Contribution to retirement plan

Paid leave and training opportunities

Job summary

Public Safety Dispatch Network is seeking dedicated 911 Call Takers for opportunities in California Hot Springs, CA. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch software.

Qualifications emphasize a high school diploma and strong communication skills. Training, background checks, and compliance with agency requirements are part of the process, with shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience is helpful, though dispatch experience may not be required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers and follow training protocols.
• Use language-access resources when needed to assist callers.

Job description

Public Safety Dispatch Network is seeking dedicated 911 Call Takers for opportunities in California Hot Springs, CA. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch software.

Qualifications emphasize a high school diploma and strong communication skills. Training, background checks, and compliance with agency requirements are part of the process, with shifts including nights, weekends, and overtime.