Emergency Call Taker: Serve the Community 24/7

Public Safety Dispatch Network; Laurinburg (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network in Laurinburg, NC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and ensure accurate data entry into dispatch software. Roles may involve rotating shifts and completion of training and certifications.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. The position offers eligibility for benefits and ongoing training opportunities.

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening and typing skills; clear verbal communication.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Laurinburg, NC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and ensure accurate data entry into dispatch software. Roles may involve rotating shifts and completion of training and certifications.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. The position offers eligibility for benefits and ongoing training opportunities.