Emergency Communications Specialist - 24/7 Call Taker

Public Safety Dispatch Network; Shanks (WV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Shanks, WV is seeking 911 Call Takers to be the first point of contact for emergencies. You will verify location, collect essential details, and relay information to responders to coordinate timely action.

Applicants typically hold a high school diploma or equivalent and may have customer service experience. Training and certifications are required, with rotating shifts and potential overtime depending on staffing needs.

Qualifications

• High school diploma or equivalent is typically required.
• Customer service or call center experience may help.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Shanks, WV is seeking 911 Call Takers to be the first point of contact for emergencies. You will verify location, collect essential details, and relay information to responders to coordinate timely action.

Applicants typically hold a high school diploma or equivalent and may have customer service experience. Training and certifications are required, with rotating shifts and potential overtime depending on staffing needs.