Emergency 911 Call Taker (24/7 Shifts)

National Public Safety Careers; Seneca Rocks (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Seneca Rocks, WV. The role centers on handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training and certification will be provided, with multiple shifts and potential overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Must be able to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Assist callers with pre-arrival instructions within training.
• Use language-access resources when needed.
• Complete required assessments and certifications.

Skills

Active listening

Accurate typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call/dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Seneca Rocks, WV. The role centers on handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training and certification will be provided, with multiple shifts and potential overtime as needed.