Emergency Call Handler — 24/7 Public Safety Support

Public Safety Dispatch Network; Whitman (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in Whitman, WV is seeking a 911 Call Taker to answer incoming emergency lines, verify location and callback details, and determine urgency using approved questions. You will enter data into dispatch software, forward information to the appropriate unit, and provide pre-arrival instructions within your training.

The role may require rotating shifts, nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Whitman, WV is seeking a 911 Call Taker to answer incoming emergency lines, verify location and callback details, and determine urgency using approved questions. You will enter data into dispatch software, forward information to the appropriate unit, and provide pre-arrival instructions within your training.

The role may require rotating shifts, nights, weekends, and overtime.