Emergency Call Taker - 24/7 Critical Support

Public Safety Dispatch Network; Belle (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Belle, West Virginia seeks dedicated 911 Call Takers to greet callers, verify details, and relay critical information to responders. You will work within a dynamic center, using approved procedures to document incidents and coordinate with dispatch teams.

Training and certifications are provided as part of ongoing professional development. Candidates should have strong listening skills, accurate typing, and the ability to follow structured guidelines.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Belle, West Virginia seeks dedicated 911 Call Takers to greet callers, verify details, and relay critical information to responders. You will work within a dynamic center, using approved procedures to document incidents and coordinate with dispatch teams.

Training and certifications are provided as part of ongoing professional development. Candidates should have strong listening skills, accurate typing, and the ability to follow structured guidelines.