911 Call Taker - Be First to Help in Emergencies (24/7)

Public Safety Dispatch Network; Onego (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Onego, WV is seeking 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document details for dispatch.

Shifts may include nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with customer service experience helpful. Training and certifications will be provided as required by the agency.

Qualifications

• Requires strong listening and comprehension to extract critical information.
• Must have accurate typing and data entry skills for incident logging.
• Clear verbal communication and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Onego, WV is seeking 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document details for dispatch.

Shifts may include nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with customer service experience helpful. Training and certifications will be provided as required by the agency.