Emergency Call Taker - Be the 24/7 Lifeline

Public Safety Dispatch Network; Brenton (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Brenton, WV is seeking qualified 911 Call Takers to handle emergency and non-emergency calls, verify incident locations, and document information in dispatch systems. You will follow structured protocols, coordinate with responders, and assist distressed callers with essential instructions while maintaining privacy.

Successful candidates typically hold a high school diploma, have strong listening and typing skills, and can work flexible shifts in a 24/7

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience preferred but not required.
• Ability to follow structured procedures and demonstrate accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Brenton, WV is seeking qualified 911 Call Takers to handle emergency and non-emergency calls, verify incident locations, and document information in dispatch systems. You will follow structured protocols, coordinate with responders, and assist distressed callers with essential instructions while maintaining privacy.

Successful candidates typically hold a high school diploma, have strong listening and typing skills, and can work flexible shifts in a 24/7