Emergency Call Taker — 24/7 Public Safety Hero

Public Safety Dispatch Network; Craigsville (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to support Craigsville, WV. You will handle emergency and nonemergency lines, verify locations and contacts, and document details for dispatch coordination.

Ideal candidates will have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and call handling.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to support Craigsville, WV. You will handle emergency and nonemergency lines, verify locations and contacts, and document details for dispatch coordination.

Ideal candidates will have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and call handling.