911 Call Taker - Essential Emergency Communications Pro

Public Safety Dispatch Network; Moundsville (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Moundsville, WV is seeking qualified candidates for 911 Call Taker roles. These positions involve responding to emergency and non-emergency lines, confirming locations and contact details, and entering precise information into dispatch systems.

Training and certification enable pre-arrival instructions and coordinated responses. Successful candidates typically have strong listening skills, accurate typing, clear verbal communication, and the ability to follow

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.
• Previous customer service or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Fast typing

Clear communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Moundsville, WV is seeking qualified candidates for 911 Call Taker roles. These positions involve responding to emergency and non-emergency lines, confirming locations and contact details, and entering precise information into dispatch systems.

Training and certification enable pre-arrival instructions and coordinated responses. Successful candidates typically have strong listening skills, accurate typing, clear verbal communication, and the ability to follow